As a Technical Support Engineer, you provide support to customers,
customer support personnel, and field support staff that is focused on
advanced diagnosing, troubleshooting, repairing, and debugging the
company&#**Apply on the website**;s products including hardware,
software and multi-system/multi-vendor/multi-network interoperability
issues.
* Research and identify solutions to software and hardware issues
* Responding to customer queries in a timely and accurate way, via
phone, email or chat
* Diagnose and troubleshoot technical issues, including account setup
and network configuration
* Properly escalate unresolved issues to appropriate internal teams
(e.g. software developers)
* Provide prompt and accurate feedback to customers
YOUR PROFILE:
* Fluent in the desired language: SPANISH OR FRENCH speakersskills
both in writing and speaking (C1/C2 level)
* Experience in Technical Support roles
* Solid understanding of one or more of the following protocols,
applications and platforms: NFS, CIFS, SAN , iSCSI, TCP/IP and
Networking, RAID, NetApp Storage System operating systems such as Data
ONTAP or E-Series Operating System (EOS), DNS, NIS and AD.
Must have at least 1 or more areas of expertise such as?
&#**Apply on the website**;NetApp Cluster-Mode Storage Solutions and
related technologies
&#**Apply on the website**;Data ONTAP operating system and NetApp
High-Availability (HA) technology
&#**Apply on the website**;UNIX/Linux configuration, administration,
and technical support
&#**Apply on the website**;Microsoft Windows environment
configuration, system administration and technical support
&#**Apply on the website**;NAS and/or SAN storage and surrounding
infrastructure
&#**Apply on the website**;The interoperability of enterprise
applications (such as Microsoft Exchange, Microsoft SQL Server,
Oracle, and SAP) with NetApp storage systems and solutions
&#**Apply on the website**;Server, and Desktop Virtualization
Solutions (such as VMware, Microsoft Hyper-V, Citrix)
&#**Apply on the website**;NetApp Storage Management Software Suite
&#**Apply on the website**;Performance issues relating to NetApp
storage solutions.
WHAT WE OFFER
* COMPETITIVE SALARY depending on Experience - ?**Apply on the
website** base plus 8 percent bonus
* Great work environment and full training provided.
* PERMANENT CONTRACT directly with the client.
* Cork-based/Hybrid positions
* Career progression.
* GENEROUS RELOCATION PACKAGE .
OUR CLIENT:
This client creates innovative storage and data management solutions
that help accelerate business breakthroughs and deliver outstanding
cost efficiency.
Sounds interesting? Send your CV now and let&#**Apply on the
website**;s have a call to discuss this position further.
#LI-VR1
_ SQL, Database principle, query building, Networking, TCP\IP,
Windows, Linux, NTP, SMTP, LDAP, SAML, Virtualization,
troubleshooting, customer satisfaction/interaction, understanding of
Storage concepts and infrastructure. _
_ The key aspects however are the following: _
_ Know Database principle, Know how to build DB basic queries. /
Networking, TCP\IP, Linux, Virtualization, troubleshooting,
understanding of Storage concepts and infrastructure, _
ROLE OVERVIEW:
As a Technical Support Engineer, you provide support to customers,
customer support personnel, and field support staff that is focused on
advanced diagnosing, troubleshooting, repairing, and debugging the
company&#**Apply on the website**;s products including hardware,
software and multi-system/multi-vendor/multi-network interoperability
issues.
* Research and identify solutions to software and hardware issues
* Responding to customer queries in a timely and accurate way, via
phone, email or chat
* Diagnose and troubleshoot technical issues, including account setup
and network configuration
* Properly escalate unresolved issues to appropriate internal teams
(e.g. software developers)
* Provide prompt and accurate feedback to customers
YOUR PROFILE:
* Fluent in the desired language: SPANISH OR FRENCH speakersskills
both in writing and speaking (C1/C2 level)
* Experience in Technical Support roles
* Solid understanding of one or more of the following protocols,
applications and platforms: NFS, CIFS, SAN , iSCSI, TCP/IP and
Networking, RAID, NetApp Storage System operating systems such as Data
ONTAP or E-Series Operating System (EOS), DNS, NIS and AD.
Must have at least 1 or more areas of expertise such as?
&#**Apply on the website**;NetApp Cluster-Mode Storage Solutions and
related technologies
&#**Apply on the website**;Data ONTAP operating system and NetApp
High-Availability (HA) technology
&#**Apply on the website**;UNIX/Linux configuration, administration,
and technical support
&#**Apply on the website**;Microsoft Windows environment
configuration, system administration and technical support
&#**Apply on the website**;NAS and/or SAN storage and surrounding
infrastructure
&#**Apply on the website**;The interoperability of enterprise
applications (such as Microsoft Exchange, Microsoft SQL Server,
Oracle, and SAP) with NetApp storage systems and solutions
&#**Apply on the website**;Server, and Desktop Virtualization
Solutions (such as VMware, Microsoft Hyper-V, Citrix)
&#**Apply on the website**;NetApp Storage Management Software Suite
&#**Apply on the website**;Performance issues relating to NetApp
storage solutions.
WHAT WE OFFER
* COMPETITIVE SALARY depending on Experience - ?**Apply on the
website** base plus 8 percent bonus
* Great work environment and full training provided.
* PERMANENT CONTRACT directly with the client.
* Cork-based/Hybrid positions
* Career progression.
* GENEROUS RELOCATION PACKAGE .
OUR CLIENT:
This client creates innovative storage and data management solutions
that help accelerate business breakthroughs and deliver outstanding
cost efficiency.
Sounds interesting? Send your CV now and let&#**Apply on the
website**;s have a call to discuss this position further.
#LI-VR1
_ SQL, Database principle, query building, Networking, TCP\IP,
Windows, Linux, NTP, SMTP, LDAP, SAML, Virtualization,
troubleshooting, customer satisfaction/interaction, understanding of
Storage concepts and infrastructure. _
_ The key aspects however are the following: _
_ Know Database principle, Know how to build DB basic queries. /
Networking, TCP\IP, Linux, Virtualization, troubleshooting,
understanding of Storage concepts and infrastructure, _
We need : English (Good)
We need : Spanish (Fluent)
Type: Permanent
Payment: Contact us
Category: Languages
